6.Printer printing blank
- Ensure you are using Rekdom's original power cable/adapter to connect.
- Make sure that your labels are properly loaded. The label side which will print needs to be facing the ceiling.
- Ensure your label type is “Direct Thermal” label.
- Be sure that you have installed the driver software correctly follow our steps.You can uninstall it and re install following our steps.
- Ensure that your label page size, label paper size and printer settings are the same size.
On Windows:
Go to the Control Panel > Devices and Printers > Right click on WU550 Printer or BU820 Printer > Printer Preferences > pls choose paper size. Or go to Start menu > Settings > Devices > Printers and scanners > WU550 Printer or BU820 Printer > Manage > Printer Preferences to set up size or other settings.
On Mac:
Access these settings directly from the print menu and choose paper size.